Comments on: The Real Reason For The Los Angeles Times‘ Circulation Woes? http://independentsources.com/2006/11/06/the-real-reason-for-the-los-angeles-times-circulation-woes/ Independent thinking about California Politics, Hot Bikini Clad Teachers (Erica Chevillar), Topless Teachers (Tamara Hoover), Hot French Newscaster Melissa Theuriau, Katie Rees & the LA Times Thu, 08 Jan 2009 20:18:05 +0000 http://wordpress.org/?v=2.2 By: adultinfonow.info » Blog Archive » Polygamy: Questions and Answers With the Los Angeles Times http://independentsources.com/2006/11/06/the-real-reason-for-the-los-angeles-times-circulation-woes/#comment-35807 adultinfonow.info » Blog Archive » Polygamy: Questions and Answers With the Los Angeles Times Thu, 09 Nov 2006 16:02:34 +0000 http://independentsources.com/2006/11/06/the-real-reason-for-the-los-angeles-times-circulation-woes/#comment-35807 [...] have long been made into movies. Now, they’re heading straight to Independent Sources Los Angeles TimesThe Real Reason For The Los Angeles Time [...] […] have long been made into movies. Now, they’re heading straight to Independent Sources Los Angeles TimesThe Real Reason For The Los Angeles Time […]

]]> By: James http://independentsources.com/2006/11/06/the-real-reason-for-the-los-angeles-times-circulation-woes/#comment-35546 James Tue, 07 Nov 2006 06:34:50 +0000 http://independentsources.com/2006/11/06/the-real-reason-for-the-los-angeles-times-circulation-woes/#comment-35546 I used to work for a major paper in circulation. It's normal to let a good customer have some grace while he gets his act together. Depending on the route, sometimes it was up to the paper, sometimes it was up to the carrier on how long you wanted to let the customer go before cutting him off. As for paying up and restart, that's just laziness on the c/s rep or carrier who handled the call. Just doing the ass-least of getting you paid up without following up on whether you wanted to restart service or not. Shouldn't have happened, but customer service skills seem to be (at least to me anyway) eroding across the board. It amazes me how apathetic many c/s reps, clerks, etc., are in their jobs. Some of it is a lack of training. Employers want great c/s but don't want to actually spend the time or money to train anyone to do it; but they don't calculate lost business due to the poor c/s skills of their front-line employees, either. I used to work for a major paper in circulation. It’s normal to let a good customer have some grace while he gets his act together. Depending on the route, sometimes it was up to the paper, sometimes it was up to the carrier on how long you wanted to let the customer go before cutting him off.

As for paying up and restart, that’s just laziness on the c/s rep or carrier who handled the call. Just doing the ass-least of getting you paid up without following up on whether you wanted to restart service or not. Shouldn’t have happened, but customer service skills seem to be (at least to me anyway) eroding across the board. It amazes me how apathetic many c/s reps, clerks, etc., are in their jobs.

Some of it is a lack of training. Employers want great c/s but don’t want to actually spend the time or money to train anyone to do it; but they don’t calculate lost business due to the poor c/s skills of their front-line employees, either.

]]> By: Insider http://independentsources.com/2006/11/06/the-real-reason-for-the-los-angeles-times-circulation-woes/#comment-35543 Insider Tue, 07 Nov 2006 06:17:54 +0000 http://independentsources.com/2006/11/06/the-real-reason-for-the-los-angeles-times-circulation-woes/#comment-35543 Their aggressive A/R collection methods are impressive too. Only 3 months to discover your not paying. Actually, I'm somewhat envious. For years I'd get called at home (at dinner) by the Times asking me if I wanted to subscribe. I always told them the same thing, I was a subscriber but one more call from them and I wouldn't be any longer. A couple of months later I'd get another call. Their aggressive A/R collection methods are impressive too. Only 3 months to discover your not paying.

Actually, I’m somewhat envious. For years I’d get called at home (at dinner) by the Times asking me if I wanted to subscribe. I always told them the same thing, I was a subscriber but one more call from them and I wouldn’t be any longer. A couple of months later I’d get another call.

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